ACT-IAC Comes to Gravitate for Urgent Problem Resolution
ACT-IAC had a premier event coming up in a few weeks. Suddenly their eWeb site was unusable and members were unable to register due to an unknown error. There was a new security certificate added to the site the night before which posed an unexpected problem for the organization.
- SSL certification testing on the server was successfully completed and passed and the error was easily replicated on an http:// domain, adding ambiguity to the situation.
- ACT-IAC was in a position where they were running netFORUM 2011, and had eWeb issue with an unknown cause that was not showing up in testing.
ACT-IAC engaged Gravitate Solutions, among others, for support. Gravitate found the problem, implemented a fix, and created a long term solution – all within an hour of the original outreach.
- Gravitate created a short term fix to point to similar files on the same domain so event registration could continue in a timely manner, while continuing with a 2013 upgrade for a long term solution.
Gravitate Solutions jumped in to provide a resolution to a high priority client problem caused by external circumstances within an hour, allowing the client to proceed with their premier event registration.
I tested this out and everything seems to be in order thanks to the efforts of Gravitate Solutions. Thank you for saving the day!Don B.